Russellville School District in Arkansas upgraded the transportation fleet’s AngelTrax cameras to the 12-channel MDVR system.


sure a smooth transition. Both King in Arkansas


and Bullard in Florida spoke highly of AngelTrax’s custom- er support during and after installation. “Angeltrax support is customer service oriented. One positive for me is when I call someone in tech support, they always answer, and you don’t have to wait for a return call,” Bullard recalled of the upgrade on 33 school buses. “It honestly feels like we are [AngelTrax’s] only customer sometimes, with the speed and concern they attack any issues that arise. Customer service is off the charts.” Deming at REI stated that the company’s large staff of engineers is available to work with districts and other vendors as needed during the integration process with


24/7 in-house support to assist during the implementa- tion process and provide technical support. McCormack noted that often the overlooked challenge


that arises during a fleetwide upgrade is training and change management. He explained that the full potential of the upgrade can only be reached if all the transporta- tion staff is adequately trained and feels confident to use the new purchases long-term. ●


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